Frequently Asked Questions

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Orders

Q. How do I start?

A. Getting started with us is easy. Simply: 

  1. Contact us via one of the channels below.
  2. Choose which meal plan best suits your goals.
  3. Choose which meals you’d like included in your plan. Done!

Whatsapp & Phone: 07853954668

Facebook & Instagram: @Triplemeals

Email: Support@triplemeals.co.uk

Website: Livechat

Q. When can I order?

A. Please submit your order by 6pm on the Thursday, for your meals to be with you by Sunday, ready for the week ahead! No worries if you miss this deadline, any orders made after Friday at 8pm will be processed for the week after.

Q. How much does it cost?

A. Our packages range in price depending on the meal plan(s) you go for. Generally speaking, our meals are only £4 on average!

Q. Are Direct Debits flexible? 

A. Yes, our direct debit subscriptions are super flexible. Please just let us know by Friday 8pm before the week you’d like to pause for.

Delivery 

Q. When do you deliver?

A. We deliver weekly, on Sunday evening: 6pm – 9:30pm or Monday morning 6am – 8am.

Just let us know which slot works best for you and we’ll deliver to you at that time.

Q. What areas do you deliver to? 

A. We currently only deliver within the Hertfordshire (UK) area, and will soon expand nationwide.

Q. What if I miss my delivery? 

A. You’ll be notified of your food’s arrival within one hour before it gets to you. If you are not home, please let us know so we can arrange to drop off with a neighbour or leave your meals outside.

Meals

Q. Do I need to cook my meals?

A. No, we’ve done all the hard work for you! All our meals are made by hand, in the kitchen, just as you would at home, but on a much larger scale by our dedicated expert chefs. They’re made with fresh, delicious & organic ingredients, ready for you to heat up and enjoy at your convenience.

Q. How long do meals last for? 

A. As all our meals are freshly prepared with raw ingredients, they last longer than most; up to 4-5 days when stored in the fridge. Any meals for consumption past this period can be frozen for up to 6 weeks to keep the freshness locked-in.

Q. How do I know what’s inside the food? 

A. All of our meals are labelled with the ingredients, the macro-nutritional value of the food (Protein, Carb and Fat) and allergens (in bold).

Q. What if I have a food allergy?  

A. We can cater for food allergies. Please just inform us when making your order.

Q. Do you have vegan or vegetarian options? 

A. Yes! We’ve recently launched a vegan menu which, like the rest of our menu, is ever changing!